Frequently Asked Questions

You must be at least 18 years old — or the higher minimum age required by the operator or licence jurisdiction — to register and use Pakgam. Age verification is completed as part of the KYC process before any withdrawal is processed. Pakgam strictly prohibits access by minors and will close any account found to belong to an underage user.

No. Pakgam enforces a strict one-account-per-person rule. Creating duplicate or multiple accounts is a breach of the Terms and Conditions and may result in all accounts being suspended, balances being forfeited and the user being permanently excluded from the platform. If you have accidentally created a duplicate, contact support immediately.

Standard KYC documents accepted at Pakgam include a valid Pakistani CNIC (Computerised National Identity Card) or passport, and proof of address such as a bank statement or utility bill dated within the last three months. A selfie or liveness check may also be required. All documents must be submitted through the secure HTTPS verification portal inside your account — never via email or chat.

On the login page, click Forgot Password and enter the email address linked to your account. You will receive a password reset link within a few minutes. Click the link, set a new strong password and log in. If you do not receive the email, check your spam folder or contact Pakgam support at [email protected] for assistance.

The payment methods available depend on the current cashier configuration and may be updated over time. Familiar Pakistani payment references such as Easypaisa, JazzCash, Raast and bank transfers through institutions like HBL, UBL, Meezan Bank and Bank Alfalah are referenced as contextual examples. None of these providers endorse or are affiliated with gambling. Always check the cashier for confirmed, live payment options.

Pakgam aims to process approved withdrawal requests within 3 to 5 business days after KYC verification is complete and any applicable wagering requirements are met. Actual receipt of funds depends on the payment method and third-party processing times, which are outside Pakgam's direct control. Large withdrawals may require additional verification before processing.

Yes, minimum withdrawal amounts apply and vary by payment method. These are displayed in the Cashier section at the time of your withdrawal request. Make sure your account balance covers the minimum amount and that any active bonus wagering requirements have been satisfied before requesting a withdrawal.

Common reasons for withdrawal delays or declines include incomplete KYC verification, outstanding wagering requirements on active bonus funds, a mismatch between your registered details and your payment method, or a request for additional documentation on larger withdrawal amounts. If your withdrawal has been pending longer than expected, contact Pakgam support with your account email for a status update.

Pakgam displays account balances in PKR for the convenience of Pakistani users. Whether transactions are processed in PKR or converted from another base currency depends on the payment method and cashier configuration. Any applicable currency conversion rates are shown in the cashier at the time of the transaction. Pakgam is not responsible for exchange rate fluctuations.

Live betting — also called in-play betting — allows you to place wagers on events that are already in progress. Odds update in real time to reflect the current state of the match. On Pakgam, live betting is available for supported events including cricket, football and other sports. Because odds change rapidly, there is a brief acceptance window for each bet to prevent latency abuse.

Pakgam's casino section includes slot games, table games such as roulette and blackjack, video poker and a live dealer casino. The live casino features real dealers streamed in real time. Game availability may vary depending on your region and the current platform offering. Published RTP (Return to Player) figures represent theoretical long-run averages, not guaranteed session outcomes.

Cricket markets are settled using official results from the relevant governing body — typically the ICC for international matches and the relevant board for PSL and domestic competitions. In cases of rain interruption, DLS method results or match abandonment, Pakgam's event-specific rules apply as published at the time the market opened. Match void rules and reduced-over game policies are detailed in the Terms and Conditions.

Where a sporting event is abandoned, postponed or cancelled, bets are settled according to Pakgam's event-specific rules as published at the time the market was opened. As a general rule, single bets on a fully abandoned event are voided and stakes are returned. For accumulators, the voided leg is typically removed and the remaining selections re-calculated. Always refer to the Terms and Conditions for the definitive settlement rules.

A wagering requirement specifies how many times a bonus amount — or bonus plus deposit, depending on the promotion — must be wagered before the resulting winnings become withdrawable. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place PKR 10,000 in qualifying bets before withdrawal is unlocked. Different games may contribute different percentages toward the requirement. Always check the specific promotion terms.

No. Bonus funds and any winnings generated from bonus funds are not withdrawable until the full wagering requirement has been met. If you request a withdrawal before completing the requirement, the bonus funds and associated winnings will be forfeited. Real money funds deposited above and beyond bonus use are generally withdrawable, subject to verification requirements.

Yes. All Pakgam bonuses have an expiry date as specified in the promotion terms at the time of offer. If the wagering requirement is not completed before the expiry date, the bonus funds and any associated winnings are forfeited. Expiry periods vary by promotion — typically between 7 and 30 days. Check the individual promotion page for the exact deadline applicable to your bonus.

Bonus abuse refers to strategies designed to exploit promotion terms rather than play in the spirit of the offer. This includes creating multiple accounts to claim the same bonus more than once, coordinating with others to arbitrage bonus conditions, or using low-risk betting patterns solely to clear wagering requirements. Pakgam may void affected bets, cancel bonus credits and permanently close accounts where abuse is detected.

Deposit and loss limits can be set at any time through Account Settings → Responsible Gambling. Choose daily, weekly or monthly limits in PKR. Reductions take effect immediately. Requests to increase limits are subject to a mandatory review period before they take effect. These tools are available without contacting support and are a core part of Pakgam's responsible gambling programme. Visit the Responsible Gambling page for the full toolkit.

To request self-exclusion, go to Account Settings → Responsible Gambling → Self-Exclusion, choose your exclusion period (minimum 6 months up to permanent) and confirm with your password. Self-exclusion is activated within one business day. During the exclusion period your account is inaccessible and promotional emails are suspended. Permanent exclusion cannot be reversed. Your real-money balance remains safe for withdrawal.

Online gambling is subject to the Prevention of Gambling Act, 1977 and related Pakistani legislation. Pakgam does not hold a local Pakistani gambling licence and does not claim that its services are lawful under Pakistani law. Pakistani users access the platform at their own risk and are solely responsible for understanding and complying with applicable local law. This answer does not constitute legal advice.

If gambling is negatively affecting your finances, relationships or mental health, take action immediately. Use Pakgam's self-exclusion or cool-off tool to restrict your access. In Pakistan, the Umang helpline (0317-4288665) offers free, confidential mental health support. Rozan Counselling Centre in Islamabad also provides psychosocial support services. Visit the Responsible Gambling page for the full guide to available tools and resources.