Privacy Policy

This Privacy Policy ("Policy") is issued by Pakgam ("Pakgam", "we", "us", "our"), the operator of the website located at pakgam.cam and any associated applications or services (collectively, the "Platform"). This Policy describes how Pakgam collects, processes, stores, discloses and protects personal data relating to individuals ("you", "your", "User") who access or use the Platform.

Pakgam is an English-language online gambling information and platform site primarily targeting Pakistani users. By accessing the Platform, registering an Account or submitting any personal data to us, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside Pakgam's Terms & Conditions, which govern your use of the Platform more broadly. If you do not agree with any part of this Policy, you must discontinue use of the Platform.

The following terms carry the meanings defined below throughout this Policy:

Pakgam collects Personal Data through several distinct channels. The categories of data collected are described below:

3.1 Registration Data. When you create an Account, we collect:

• Full legal name
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Country of residence
• Username and encrypted password

3.2 KYC and Identity Verification Data. To comply with anti-money laundering (AML) obligations and to verify your age and identity before processing withdrawals, we may collect:

• Copies of valid identity documents (Pakistani CNIC, passport or equivalent)
• Proof of address documentation (bank statement, utility bill dated within 3 months)
• Selfie photographs or liveness check data as required by the verification process
• Source of funds declarations where applicable

3.3 Financial Data. When you make deposits or request withdrawals, we collect transaction records including payment method details, transaction amounts in PKR or other currencies, and timestamps. We do not store full card numbers or banking credentials — those are processed directly by the relevant payment service provider (e.g., bank transfer processors). Payment references to familiar Pakistani methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah appear in our transaction logs as contextual identifiers only.

3.4 Behavioural and Usage Data. As you use the Platform, we automatically collect:

• IP address and approximate geolocation (country/city level)
• Device type, operating system and browser
• Pages visited, features used and session duration
• Betting history, game play history and wagering patterns
• Responsible gambling tool settings and limit configurations

3.5 Communication Data. Records of communications between you and Pakgam's support team, including support tickets, live chat transcripts and email correspondence, are retained for quality assurance and dispute resolution purposes.

Pakgam processes your Personal Data on one or more of the following legal bases, depending on the category of data and the specific processing activity:

Pakgam uses your Personal Data for the following defined purposes only. We do not use your data for purposes incompatible with those described here without obtaining fresh consent or establishing an alternative legal basis:

• Account administration: Creating, maintaining and securing your Account; processing login requests; managing password resets.
• Service delivery: Processing deposits and withdrawals; settling sports betting and casino wagers; awarding bonuses; communicating account status updates.
• Identity verification: Conducting KYC checks to confirm your age and identity before withdrawal processing; fulfilling AML obligations.
• Fraud prevention and security: Detecting unusual account activity, multi-accounting, collusion, bonus abuse and other fraudulent conduct; protecting the integrity of the Platform.
• Responsible gambling: Monitoring wagering patterns to identify potential problem gambling behaviour; administering self-exclusion, deposit limits and session time limits you have set; acting on third-party exclusion notifications.
• Legal compliance: Retaining records as required by applicable law; responding to lawful requests from regulatory authorities or law enforcement.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Platform's features, performance and user experience.
• Marketing communications: Sending promotional offers, bonus notifications and newsletters — but only where you have provided explicit consent and only for Pakgam's own services.

Pakgam does not sell, rent or trade your Personal Data to third parties. We may share your data with the following categories of recipients only where strictly necessary and under appropriate safeguards:

6.1 Service Providers (Data Processors). Pakgam engages trusted third-party service providers to assist in delivering the Platform. These include KYC verification providers, payment processing partners, cloud hosting services, email delivery platforms, analytics services and customer support tools. All such providers are bound by data processing agreements that restrict their use of your data to the services contracted.

6.2 Regulatory and Law Enforcement Authorities. Pakgam may disclose Personal Data where required to do so by law, court order, or at the request of a competent regulatory or law enforcement authority. We will seek to notify you of such disclosures where legally permitted to do so.

6.3 Responsible Gambling Organisations. Where a user is subject to a self-exclusion registered with a recognised responsible gambling programme in the operator's licence jurisdiction, Pakgam may share limited data with that programme to give effect to the exclusion.

6.4 Business Transfers. In the event of a merger, acquisition or sale of all or part of Pakgam's business assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

Pakgam's Platform may involve the transfer of your Personal Data to servers or service providers located outside Pakistan or the jurisdiction in which you are based. Where such transfers occur, Pakgam ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with receiving parties that impose data protection obligations consistent with applicable law.

By using the Platform and providing your Personal Data, you acknowledge and consent to such international transfers where necessary for the delivery of the services described in this Policy.

Pakgam retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The general retention periods are as follows:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with Pakgam's data disposal procedures.

Pakgam uses cookies and similar tracking technologies to operate the Platform, remember your preferences and understand how users navigate our pages. The types of cookies we use are described below:

9.1 Strictly Necessary Cookies. These cookies are essential for the Platform to function. They include session authentication tokens, security tokens and load-balancing cookies. These cannot be disabled without materially impairing Platform functionality.

9.2 Functional Cookies. These cookies remember your preferences — such as language settings, display options and responsible gambling tool configurations — so you do not need to reset them on each visit.

9.3 Analytics Cookies. We use privacy-respecting analytics tools to understand aggregate user behaviour on the Platform — which pages are visited most, where users drop off and how features are used. This data is collected in anonymised or pseudonymised form and is used solely to improve the Platform.

9.4 Managing Cookies. You may manage or delete cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling analytics cookies will not affect your core Platform experience.

Pakgam implements a range of technical and organisational security measures to protect your Personal Data from unauthorised access, alteration, disclosure or destruction. These include:

• TLS/HTTPS encryption for all data transmitted between your browser and the Platform
• Encryption at rest for sensitive data including KYC documents and financial records
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis
• Two-factor authentication (2FA) available for user Accounts
• Regular security assessments and vulnerability testing
• Staff training on data protection and handling procedures
• Incident response procedures for detecting, assessing and reporting data breaches

Notwithstanding these measures, no internet transmission or electronic storage system is entirely secure. Pakgam cannot guarantee absolute security and is not liable for unauthorised access resulting from circumstances beyond our reasonable control.

Subject to applicable law, you have the following rights in relation to your Personal Data held by Pakgam. To exercise any of these rights, please contact us using the details in Section 15.

The Pakgam Platform is strictly intended for adults aged 18 years and over — or the higher minimum age required by the operator or licence jurisdiction. Pakgam does not knowingly collect Personal Data from persons under the minimum age.

Age verification is performed as part of the KYC process. Where Pakgam becomes aware that Personal Data has been collected from a person who does not meet the minimum age requirement, that data will be deleted and the Account closed immediately.

Parents and guardians in Pakistan are strongly encouraged to use parental control software to restrict minors' access to online gambling content. If you believe a minor has accessed the Platform or submitted Personal Data, please contact our support team immediately.

The Platform does not contain links to external third-party websites beyond those strictly necessary for Platform functionality (e.g., payment processors). To the extent any third-party service providers are accessed in the course of using the Platform, their own privacy policies apply to data they independently collect. Pakgam is not responsible for the privacy practices of third-party service providers beyond the contractual obligations set out in our data processing agreements.

Pakgam reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or Platform features. The current version of this Policy is always available at pakgam.cam/privacy-policy, with the effective date shown at the top of the page.

Where material changes are made to this Policy — in particular, changes that affect your rights or how we use your Personal Data — Pakgam will provide reasonable advance notice to registered Users via email or on-Platform notification. Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the Pakgam data team through the following channel. All correspondence should be submitted in English.

Pakgam aims to acknowledge privacy requests within 5 business days and to respond substantively within 30 days. For complex requests requiring additional review, we will inform you of any extension within the initial 30-day period.

For questions about responsible gambling tools, self-exclusion or deposit limits, please visit the Responsible Gambling page or contact our support team directly.